Refund Policy

30-Day Refund Policy

At Aussie Bargains Galore, your satisfaction is our top priority. We are committed to providing you with high-quality products and a seamless shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a 30-day refund policy to ensure you can shop with confidence.

How It Works

Our 30-day refund policy is simple and straightforward. Here’s how it works:

  1. Eligibility: You have 30 days from the date of delivery to request a refund. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.

  2. Initiate a Return: To initiate a return, please contact our customer service team at [customer service email or phone number]. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to send your item back to us.

  4. Ship Your Return: Package the item securely and send it to the address provided in the return authorization. Please ensure you include the return authorization form inside the package.

  5. Inspection and Refund: Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If the item is approved, we will process your refund to the original payment method within 5-7 business days.

Important Information

  • Non-Returnable Items: Certain items are non-returnable for hygiene and safety reasons. These include but are not limited to, personal care products, opened consumables, and used fitness equipment. Please contact us for more details if you are unsure about the eligibility of your item.

  • Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or we made an error in your order. In such cases, we will provide a prepaid return shipping label.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any shipping costs incurred.

Frequently Asked Questions

1. How do I request a refund?
Contact our customer service team within 30 days of receiving your order. Provide your order number and the reason for the return.

2. How long does it take to process a refund?
Once we receive and inspect your returned item, we will process the refund within 5-7 business days. The refund will be issued to your original payment method.

3. What if my item is damaged or defective?
If your item is damaged or defective, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement or refund.

4. Can I exchange an item instead of getting a refund?
Yes, if you prefer an exchange, please let us know when you contact our customer service team. We will assist you with the exchange process.

Thank you for shopping with Aussie Bargains Galore. We value your business and are here to ensure you have a positive shopping experience. If you have any questions or need assistance, please don't hesitate to contact us.